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RETURN & WARRANTY POLICY
RETURN POLICY
This policy covers the return of all products for non-warranty reasons. Under this policy, the original purchaser may return products to AutomatedPT for refund under the following terms and conditions:
Product MUST BE in its original UNOPENED, UNMARKED carton.
Any product whose carton has been opened (seal broken), has a label affixed, or has been marked on in any way is not considered suitable for resale, and will not be accepted for credit.
Customer must return the product to AutomatedPT, freight prepaid. The product carton should be packed inside another box with adequate protection from damage. Upon receipt, the product will be inspected and evaluated. If the package is found not to be in “as-new” resalable condition, the customer will be notified, and will be offered the option of having the product returned to them, freight collect.
Valid returns will be credited the original purchase price minus a restocking charge of a minimum 20% (twenty percent). Shipping/freight charges will NOT be refunded.
The unit must have been purchased within ninety (90) day of the date it is received by AutomatedPT. Only products sold by AutomatedPT are eligible for this program.
* PRIOR APPROVAL: Contact your AutomatedPT Sales Assistant with pertinent details to obtain an RMA number and shipping instructions.
WARRANTY POLICY
This policy covers the return of all products for warranty reasons. Under this policy, the original purchaser may return products to AutomatedPT for repair or replacement under the following terms and conditions:
Contact your AutomatedPT Sales Assistant with pertinent details to obtain an RMA number and shipping instructions. Please provide the Model Number, Manufacturing Number, PO or Invoice number, Installation Date and Failure Date, as well as a description of the failure. Shipping will be paid by the customer.
Altra’s authorized service center will inspect the drive, and verify that the warranty claim is valid, and the portal will provide you with email notifications of each step completed, as well as a report on the failure and disposition.
Valid warranty claims will be repaired or replaced (at Altra’s sole option).
If the unit is out of warranty, our service center will contact the person you have designated on the form to discuss the options available regarding repair of the unit.